Enjoy cleaning your home with Vortex high-tech vacuum cleaners
Our current offer
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Frequently asked questions
Find answers to 90% of your questions in our FAQ
What shipping methods are available?
We ship all our orders across the UK via Royal Mail and Evri (formerly Hermes), directly to your doorstep, for a simple and secure delivery experience.
Delivery times generally vary between 3 and 7 business days, depending on your location, the specific product, and current seasonal demand.
Our logistics network is designed to ensure that every Vortex™ unit arrives safely and as quickly as possible, using the most reliable local couriers.
How can I make a return easily?
Returns can be made within 15 days of receiving your package. Items must be returned in their original condition, complete and unused, to allow for resale as new.
After your return request, you will receive a prepaid return label by email (check your spam folder) within 24 hours, which you can print.
Vortex is committed to processing the refund within 15 business days of receiving the returned package. The refund is issued automatically via the original payment method.
If a discount code was used, the refunded amount will reflect the percentage applied at the time of purchase.
In which countries do you deliver your products?
We deliver throughout the UK and most European countries.
Delivery is fast and tracked, ensuring every Vortex order arrives safely at your door.
When and how can I contact Vortex ?
Our team is available 24/7 to answer any questions you may have about our products, your orders, or your pet's well-being. You can contact us anytime via our contact form or by email.
We are committed to responding within 24 hours with a personalized, clear, and attentive reply. At Vortex, every message matters, because your satisfaction is our top priorities.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You will always know the shipping cost before making your purchase.
Reviews based on customer feedback and product experience.
About Vortex
Contact@vortex-logisticsde.com